Comments on: Mobile phone experience sucks: stop innovating http://johnnyholland.org/2009/01/mobile-phone-experience-sucks-stop-innovating/ It's all about interaction Wed, 05 Jun 2013 06:03:21 +0000 hourly 1 http://wordpress.org/?v=3.3 By: David Wieland http://johnnyholland.org/2009/01/mobile-phone-experience-sucks-stop-innovating/#comment-106704 David Wieland Tue, 26 Jan 2010 05:56:27 +0000 http://johnnyholland.org/?p=1050#comment-106704 It's sad irony that the ways of applying innovation needs... innovation. I saw a crystal-clear epitome of your essay in the sheer frustration of my mother who recently bought a new SonyEricsson. When she came over to Hongkong, the damn thing kept warning that 'data-roaming has been disabled'. It's a brand-new model, but it's as backwards in interface design as the first touch screen models four years ago. And no, that's not a wild statement: I actually put the SonyEricsson Satio (2009) next to the SonyEricsson P900i (2003). My first conclusion was: they never learned from their previous mistakes. Why do I still need to dig around to find browser and mail apps - that's what we like to use phones for these days, right? Why are the settings of the phone still so hard to find? It’s sad irony that the ways of applying innovation needs… innovation.

I saw a crystal-clear epitome of your essay in the sheer frustration of my mother who recently bought a new SonyEricsson. When she came over to Hongkong, the damn thing kept warning that ‘data-roaming has been disabled’. It’s a brand-new model, but it’s as backwards in interface design as the first touch screen models four years ago.

And no, that’s not a wild statement: I actually put the SonyEricsson Satio (2009) next to the SonyEricsson P900i (2003). My first conclusion was: they never learned from their previous mistakes. Why do I still need to dig around to find browser and mail apps – that’s what we like to use phones for these days, right? Why are the settings of the phone still so hard to find?

]]> By: Tarobot http://johnnyholland.org/2009/01/mobile-phone-experience-sucks-stop-innovating/#comment-106703 Tarobot Wed, 04 Mar 2009 14:57:55 +0000 http://johnnyholland.org/?p=1050#comment-106703 While I agree with your main premise, not all the blame can be heaved upon the experience designers. The decision making on any project in the business world is never completely handed over to the experience designers. Marketing, new company initiatives, the boss's nephew who is attending art-school; they all get to infringe on the final design. Just look at the V-Cast interface Verizon uses on their U.S. mobile phones and tell me it wasn't designed by committee. While I agree with your main premise, not all the blame can be heaved upon the experience designers. The decision making on any project in the business world is never completely handed over to the experience designers. Marketing, new company initiatives, the boss’s nephew who is attending art-school; they all get to infringe on the final design. Just look at the V-Cast interface Verizon uses on their U.S. mobile phones and tell me it wasn’t designed by committee.

]]> By: Larry Irons http://johnnyholland.org/2009/01/mobile-phone-experience-sucks-stop-innovating/#comment-106702 Larry Irons Wed, 21 Jan 2009 22:11:36 +0000 http://johnnyholland.org/?p=1050#comment-106702 Samsung sees a market opportunity to differentiate itself, probably increasing the lifetime value of its customers by improving their experience across its product line. Very smart business and good design in my view. Samsung sees a market opportunity to differentiate itself, probably increasing the lifetime value of its customers by improving their experience across its product line. Very smart business and good design in my view.

]]>