Comments on: Trend: Companies join the conversation with Feedback 3.0 http://johnnyholland.org/2009/01/trend-companies-join-the-conversation-with-feedback-30/ It's all about interaction Fri, 26 Apr 2013 13:38:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: plong http://johnnyholland.org/2009/01/trend-companies-join-the-conversation-with-feedback-30/#comment-106607 plong Mon, 22 Mar 2010 19:48:51 +0000 http://johnnyholland.org/?p=816#comment-106607 [...] Pling-Plong pling plong klub pola riot pratersauna strom club style stylish kids in riot ...Johnny Holland - It's all about interaction Blog Archive ...Related posts. Pling Plong: the story telling pillow. Social media, converging streams? ... Related [...] [...] Pling-Plong pling plong klub pola riot pratersauna strom club style stylish kids in riot …Johnny Holland – It's all about interaction Blog Archive …Related posts. Pling Plong: the story telling pillow. Social media, converging streams? … Related [...]

]]> By: Jeroen van Geel http://johnnyholland.org/2009/01/trend-companies-join-the-conversation-with-feedback-30/#comment-106606 Jeroen van Geel Fri, 09 Jan 2009 17:55:10 +0000 http://johnnyholland.org/?p=816#comment-106606 @Steven: thanks for your insights. Good read. On one side I agree with you, it's people that talk. But I still want to think of an ideal world where companies/institutes understand that they have to change the way they communicate. It may not be Dell or Starbucks, but what about (for example) hospitals? I can imagine that they will change the way the operate, going from a monologue to a dialogue. It just has to be one person in a company who talks, to change a company. And it shouldn't be the pr guy, or the owner who was told to talk (by the pr guy). It should be the people who create the products or services. They should be SO curious and interested, that they want to talk.. discuss and share. I don't have all the answers. But I do believe that it's possible. IT HAS TO! :) @Steven: thanks for your insights. Good read. On one side I agree with you, it’s people that talk. But I still want to think of an ideal world where companies/institutes understand that they have to change the way they communicate. It may not be Dell or Starbucks, but what about (for example) hospitals? I can imagine that they will change the way the operate, going from a monologue to a dialogue. It just has to be one person in a company who talks, to change a company. And it shouldn’t be the pr guy, or the owner who was told to talk (by the pr guy). It should be the people who create the products or services. They should be SO curious and interested, that they want to talk.. discuss and share.

I don’t have all the answers. But I do believe that it’s possible. IT HAS TO! :)

]]> By: CoCreart http://johnnyholland.org/2009/01/trend-companies-join-the-conversation-with-feedback-30/#comment-106605 CoCreart Fri, 09 Jan 2009 08:22:18 +0000 http://johnnyholland.org/?p=816#comment-106605 David Armano's “Experience Map” may help us a bit along the way, but I agree with Steven, people talk, not companies. A company is created by individual thought and collective action based on agreements, it may be more than the sum of its parts (we hope), but a company is not a person with human rights. See also corporation2020.org David Armano’s “Experience Map” may help us a bit along the way, but I agree with Steven, people talk, not companies. A company is created by individual thought and collective action based on agreements, it may be more than the sum of its parts (we hope), but a company is not a person with human rights. See also corporation2020.org

]]> By: Steven Devijver http://johnnyholland.org/2009/01/trend-companies-join-the-conversation-with-feedback-30/#comment-106604 Steven Devijver Fri, 09 Jan 2009 06:44:36 +0000 http://johnnyholland.org/?p=816#comment-106604 Frankly, this "companies will join the conversation" meme is nonsense. Have you ever had a conversation with a company? Did you enjoy it? Are you looking to have more such conversations? Conversations are between people. Always. That's why many small companies are extremely successful online and many bigger companies fail completely. Dell's IdeaStorm and Starbucks' MyStarbucksIdea are not conversations. They are just some people typing stuff in forms, much like I'm doing now. What's the chance that your opinion is taken into consideration? What's the chance that somebody sits down with you and listens to you? No very big huh? Then how can it be called a conversation? Companies will pop out of the ground that excel at conversation, and whose businesses are designed around having conversations. Those companies will do extremely well. And it won't be Dell. And it won't be Starbucks. It won't be Google nor Amazon. It will be companies you've never heard of that are suddenly rocking. Steven Frankly, this “companies will join the conversation” meme is nonsense. Have you ever had a conversation with a company? Did you enjoy it? Are you looking to have more such conversations?

Conversations are between people. Always. That’s why many small companies are extremely successful online and many bigger companies fail completely. Dell’s IdeaStorm and Starbucks’ MyStarbucksIdea are not conversations. They are just some people typing stuff in forms, much like I’m doing now. What’s the chance that your opinion is taken into consideration? What’s the chance that somebody sits down with you and listens to you?

No very big huh? Then how can it be called a conversation? Companies will pop out of the ground that excel at conversation, and whose businesses are designed around having conversations. Those companies will do extremely well. And it won’t be Dell. And it won’t be Starbucks. It won’t be Google nor Amazon. It will be companies you’ve never heard of that are suddenly rocking.

Steven

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