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	<title>Comments on: Producing quality content with multiple contributors</title>
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	<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/</link>
	<description>It&#039;s all about interaction</description>
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		<title>By: Innehållsstrategiernas utmaningar och möjligheter &#124; Antrops blogg</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114931</link>
		<dc:creator>Innehållsstrategiernas utmaningar och möjligheter &#124; Antrops blogg</dc:creator>
		<pubDate>Mon, 18 Oct 2010 09:14:39 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114931</guid>
		<description>[...] Hela Sally Bagshaws blogginlägg hittar du här. [...]</description>
		<content:encoded><![CDATA[<p>[...] Hela Sally Bagshaws blogginlägg hittar du här. [...]</p>
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		<title>By: Wyrwane z kontekstu &#8211; Producing quality content with multiple contributors &#171; UX Labs</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114930</link>
		<dc:creator>Wyrwane z kontekstu &#8211; Producing quality content with multiple contributors &#171; UX Labs</dc:creator>
		<pubDate>Thu, 14 Oct 2010 21:34:45 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114930</guid>
		<description>[...]  Producing quality content with multiple contributors, Sally Bagshaw, Johnny [...]</description>
		<content:encoded><![CDATA[<p>[...]  Producing quality content with multiple contributors, Sally Bagshaw, Johnny [...]</p>
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		<title>By: Franz</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114929</link>
		<dc:creator>Franz</dc:creator>
		<pubDate>Thu, 14 Oct 2010 19:05:15 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114929</guid>
		<description>good article,
It seems the problem is one of people management and communication.
Soft skills are any great manager&#039;s prerequisite to success.
Great leadership is needed even in the content management (UX)arena.</description>
		<content:encoded><![CDATA[<p>good article,<br />
It seems the problem is one of people management and communication.<br />
Soft skills are any great manager&#8217;s prerequisite to success.<br />
Great leadership is needed even in the content management (UX)arena.</p>
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		<title>By: Robyn Ball</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114928</link>
		<dc:creator>Robyn Ball</dc:creator>
		<pubDate>Wed, 13 Oct 2010 23:18:05 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114928</guid>
		<description>Great article Sally. The tips for what to include in a style guide are particularly useful.

I&#039;d like to add that while site authors may be scattered around-and sometimes outside-an organisation I think it is necessary that there is one designated staff member who has keeping an eye across all web content included in their job description.

Whether this is a web manager or editor, a marketing person or someone else, there needs to be someone who is going to ensure that authors are following the style, talking to each other and getting the training they need. A Content Strategist would no doubt recommend someone take on this role as part of their governance guidelines so things don&#039;t fall apart as staff come and go.

The last time I returned to my organisation from extended leave I discovered there were three new content contributors who had joined the company  who were not aware the style guide existed. There was one other new staff member who had been given the guide. Seemed it depended on who the manager was. To overcome that problem, the style guide and basic training have since been added to the induction process in that particular company.

Cheers,
Robyn</description>
		<content:encoded><![CDATA[<p>Great article Sally. The tips for what to include in a style guide are particularly useful.</p>
<p>I&#8217;d like to add that while site authors may be scattered around-and sometimes outside-an organisation I think it is necessary that there is one designated staff member who has keeping an eye across all web content included in their job description.</p>
<p>Whether this is a web manager or editor, a marketing person or someone else, there needs to be someone who is going to ensure that authors are following the style, talking to each other and getting the training they need. A Content Strategist would no doubt recommend someone take on this role as part of their governance guidelines so things don&#8217;t fall apart as staff come and go.</p>
<p>The last time I returned to my organisation from extended leave I discovered there were three new content contributors who had joined the company  who were not aware the style guide existed. There was one other new staff member who had been given the guide. Seemed it depended on who the manager was. To overcome that problem, the style guide and basic training have since been added to the induction process in that particular company.</p>
<p>Cheers,<br />
Robyn</p>
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		<title>By: Glenn Murray</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114927</link>
		<dc:creator>Glenn Murray</dc:creator>
		<pubDate>Wed, 13 Oct 2010 22:42:48 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114927</guid>
		<description>I used to be the Documentation Manager at a software company (or 3). My team wrote user guides and online help. I couldn&#039;t agree more with this: &quot;Get authors excited about why they are developing content in the first place. Connect the dots between business goals, website goals, and authors’ personal content goals.&quot; But I&#039;d go further to say that it&#039;s not just a logical connection of the dots; it has to be emotional. Every member of the team needs to feel that their individual contribution makes a difference. A difference to the company, a difference to the department, a difference to the team, and ideally a difference to their bank balance. When people feel they&#039;re making a difference, and that those benefiting from their input care, they&#039;re far more motivated.

That&#039;s how it was with me, anyway. When I worked in a great small company where that happened, I was a BRILLIANT employee. I worked long hours and did excellent work. I loved it, and it showed. But as soon as the company went public, and deliberately adopted big company processes (which meant driving out small company caring), they stopped caring about -- or even knowing -- what I was doing. So I went surfing.</description>
		<content:encoded><![CDATA[<p>I used to be the Documentation Manager at a software company (or 3). My team wrote user guides and online help. I couldn&#8217;t agree more with this: &#8220;Get authors excited about why they are developing content in the first place. Connect the dots between business goals, website goals, and authors’ personal content goals.&#8221; But I&#8217;d go further to say that it&#8217;s not just a logical connection of the dots; it has to be emotional. Every member of the team needs to feel that their individual contribution makes a difference. A difference to the company, a difference to the department, a difference to the team, and ideally a difference to their bank balance. When people feel they&#8217;re making a difference, and that those benefiting from their input care, they&#8217;re far more motivated.</p>
<p>That&#8217;s how it was with me, anyway. When I worked in a great small company where that happened, I was a BRILLIANT employee. I worked long hours and did excellent work. I loved it, and it showed. But as soon as the company went public, and deliberately adopted big company processes (which meant driving out small company caring), they stopped caring about &#8212; or even knowing &#8212; what I was doing. So I went surfing.</p>
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		<title>By: User Experience, Usability and Design links for October 13th &#124; BlobFisk.com</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114926</link>
		<dc:creator>User Experience, Usability and Design links for October 13th &#124; BlobFisk.com</dc:creator>
		<pubDate>Wed, 13 Oct 2010 17:05:48 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114926</guid>
		<description>[...] &#187; Producing quality content with multiple contributors Johnny Holland &#8211; It&#8217;s all a...You&#8217;ve probably heard the saying &#8220;too many cooks spoil the broth.&#8221; &#160;It implies that having lots of people involved in the production of any one outcome isn&#8217;t a good thing. The same can be said for managing large websites. In fact, &#8220;too many authors spoil the content&#8221; is a much more pertinent issue in today&#8217;s digital world. Unfortunately it&#8217;s one that&#8217;s hard to escape. [...]</description>
		<content:encoded><![CDATA[<p>[...] &raquo; Producing quality content with multiple contributors Johnny Holland &ndash; It&#8217;s all a&#8230;You&rsquo;ve probably heard the saying &ldquo;too many cooks spoil the broth.&rdquo; &nbsp;It implies that having lots of people involved in the production of any one outcome isn&rsquo;t a good thing. The same can be said for managing large websites. In fact, &ldquo;too many authors spoil the content&rdquo; is a much more pertinent issue in today&rsquo;s digital world. Unfortunately it&rsquo;s one that&rsquo;s hard to escape. [...]</p>
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		<title>By: &#187; Johnny proudly presents: Content Strategy Week Johnny Holland &#8211; It&#039;s all about interaction &#187; Blog Archive</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114925</link>
		<dc:creator>&#187; Johnny proudly presents: Content Strategy Week Johnny Holland &#8211; It&#039;s all about interaction &#187; Blog Archive</dc:creator>
		<pubDate>Wed, 13 Oct 2010 09:31:45 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114925</guid>
		<description>[...] Tuesday: Problems with Creating Consistent Content [...]</description>
		<content:encoded><![CDATA[<p>[...] Tuesday: Problems with Creating Consistent Content [...]</p>
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		<title>By: Content strategy week at Johnny Holland</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114924</link>
		<dc:creator>Content strategy week at Johnny Holland</dc:creator>
		<pubDate>Tue, 12 Oct 2010 23:51:47 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114924</guid>
		<description>[...] a series of articles from content strategists around the world. I am super-proud that my article Producing quality content with multiple contributors has just been published. Go check it out, and please join in the [...]</description>
		<content:encoded><![CDATA[<p>[...] a series of articles from content strategists around the world. I am super-proud that my article Producing quality content with multiple contributors has just been published. Go check it out, and please join in the [...]</p>
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		<title>By: Sally Bagshaw</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114923</link>
		<dc:creator>Sally Bagshaw</dc:creator>
		<pubDate>Tue, 12 Oct 2010 23:24:51 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114923</guid>
		<description>Thanks so much for your comment Martin. The project that you worked on at Philips, were the contributor/authors trained writers - or did they come from across the organisation?</description>
		<content:encoded><![CDATA[<p>Thanks so much for your comment Martin. The project that you worked on at Philips, were the contributor/authors trained writers &#8211; or did they come from across the organisation?</p>
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		<title>By: Yaron Gez</title>
		<link>http://johnnyholland.org/2010/10/producing-quality-content-with-multiple-contributors/#comment-114922</link>
		<dc:creator>Yaron Gez</dc:creator>
		<pubDate>Tue, 12 Oct 2010 18:44:01 +0000</pubDate>
		<guid isPermaLink="false">http://johnnyholland.org/?p=8957#comment-114922</guid>
		<description>&gt; and finally…include a spell check. Sounds crazy, but I once
&gt; worked on a project where a spell check in the CMS was an
&gt; optional extra!

There is a good program that adds spell checking to all Windows programs.  It also adds spell checking to cms. It is called Spell Check Anywhere, and it can be found at SpellCheckAnywhere.Com.</description>
		<content:encoded><![CDATA[<p>&gt; and finally…include a spell check. Sounds crazy, but I once<br />
&gt; worked on a project where a spell check in the CMS was an<br />
&gt; optional extra!</p>
<p>There is a good program that adds spell checking to all Windows programs.  It also adds spell checking to cms. It is called Spell Check Anywhere, and it can be found at SpellCheckAnywhere.Com.</p>
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