If interaction design really is the business of behaviour change I believe this must apply two ways. While it’s true that design can influence users and engender cultural change, this is always a product of our more tangible work: changing the behaviour of technology. As a user-centred designer of technology my goal is simple: to make its behaviour humane. But how should I approach this? … »

We are relying ever more on technology to help us out. In this article I am discussing how people form mental models of urban environments, and how technology can augment and even replace our wayfinding skills. … »