When looking at a product have you ever heard yourself saying “why would anyone buy this?” or “why would people use this?” – I have. Unfortunately, there have been many times when I look at products and experience the “I don’t get it moment”. I mean, I understand the functions being demonstrated but I don’t understand what problem the product team is trying to solve. So we put our doubts aside and start working on the product anyway as you know at some point you can help simplify, redesign and make usability improvements. But something still niggles at you. What is missing? … »

Have you ever heard of the so-called ‘Bandwidth hypothesis’ in computer-mediated communications? It’s the hypothesis that for cognitive tasks, the more similar a medium is to face-to-face communication (the more bandwidth it has), the better the communication should be. Scientist have been trying to prove this for decades but they never succeeded. … »