Professor of Design at the Politecnico di Milano, Ezio Manzini, took time away from airline food, flatbed seats and a view out the window of the Himalayas to talk to us about designing for social innovation and his work with the DESIS network. … »

After 10 years in the field, I woke up one day to realise that my service as a UX practitioner had become a commodity. Usability had become the ‘in thing’ and everyone could do it and show that their products were better than the competition. Usability as a buzzword, populated Product Lifecycle processes in many organizations. So it comes as no suprise when the general attitude of stakeholders these days is one of a shopper saying: ‘One McUser Experience with usability fries please.’ … »