Today on Radio Johnny Jeff Parks talks with the Director of Marketing and Communications from ClickTale Web Analyics based in Israel, Shmuli Goldberg. Mr. Goldberg discusses the need for businesses to start balancing traditional quantitative analytic measures with qualitative “In Page Analytics” to find out what customers are focusing on, and interacting with, inside the pages themselves.

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Today on Radio Johnny, Jeff Parks talks with Debra Gelman, User Experience Lead at Comcast Interactive. Debra shares key guidelines for designing for children; how these experiences can assist all designers in creating more effective online experiences for adults; as well as ways to create engaging social media interactions for children.

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Good design is hard to do. The very nature of human centred design is confronting, challenging and often uncomfortable. Every project builds up a collection of challenges along the way, which can pose significant risk to the project’s success, and if we don’t tackle them head on they can be detrimental for everyone involved. How can  we share and learn from each other’s challenges? … »

This is part 2 of a two-part post. Read part 1.
In the last installment, we talked about the distinction between Hands contractors and Brains consultants. Hands are brought in by the team as an extra resource to complete work the team already knows how to do. Brains are brought in by the team to provide expertise and insight on the best way to do something the team is struggling with.

Hands and Brains require completely different skills, have different approaches, and run into different challenges. Knowing which you want to be is important. … »

Today on Radio Johnny, Jeff Parks talks with Jill Christ and Elizabeth Thapliyal from Citrix Online. They share their experiences in re-designing GoToMeeting, GoToWebinar, and GoToTraining and how they changed the traditional stakeholder review process to a user-centered review process, allowing users to become the ultimate stakeholder.

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Ever asked yourself how you can make more impact on your projects? Instead of reacting to poor product decisions, being in a position to drive real change? … »

Today on Radio Johnny, Daniel Szuc talks to Usability Manager of one of the top 3 computer companies in Taiwan, Yu-Hsiu Li. Yu-Hsiu shares his experience in putting together events like Ui Gathering; the challenges facing the User Experience designer when attempting to get buy-in from upper management, and describes some of the most innovative and successful brands coming from Taiwan. … »

Today on Radio Johnny, Jeff Parks talks with co-founder of the IAI, author of O’Reilly’s Information Architecture for the World Wide Web, and founder of Rosenfeld Media, Louis Rosenfeld. Lou shares feedback from his impromptu session at the 11th Annual Information Architecture Summit; ideas for a decision making framework within larger organizations; as well as upcoming publications and future plans for Rosenfeld Media. … »

The disciplines of interaction design and architecture share a number of common traits—such as a focus on solving problems for people and encouraging people to interact with products and environments in new and exciting ways—and each discipline can learn much from the other.

These eight videos highlight the work of people who see and celebrate the connections between interaction design and architecture.

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A strategy is a set of coordinated, orchestrated, planned actions, or tactics, which will take you along a journey to reach a desired future state, over an established period of time. Design objectives are conditions or outcomes that a project must meet, often of tactical nature. User experience (UX) strategy shouldn’t therefore be confused with design objectives. This article is about how to plan and coordinate actions to organisationally achieve good UX. … »