Network failures and technical errors often prevent your cell phone from working correctly. However, you can quickly solve the most common problems independently or with experts’ help. So let’s look at some familiar issues that users often encounter. And here, you will learn how to eliminate malfunctions at T-Mobile effectively so they don’t interfere with your phone’s operation.
Any problem ceases to scare you if you have a detailed plan of action to fix it. And malfunctions at T-Mobile are no exception to this rule. Your messages don’t send, or you can’t make Wi-Fi calls. None of that matters because you have this article that will tell you in detail what to do in this or that situation.
|Wi-Fi calls do not work on your new phone or new service line||Please do nothing and wait 24 hours. This is because it takes time for your T-Mobile phone issues to register with the network and your account. Part of it happens when you insert the SIM card into the slot and turn on your T-Mobile phone. However, it takes time before this process is fully completed. So you have to wait for it.|
|A Wi-Fi call error is displayed in the status bar||There are about a million different reasons why this can happen, but fortunately, almost all of them are fixed by re-initializing the T-Mobile connection. Next, try turning off the Wi-Fi for a few seconds and then turning it back on. If that doesn’t work, turn off the Wi-Fi in your settings and then turn it on around. Finally, if none of the above works, ensure Wi-Fi calls are turned on, and you’re connected to a Wi-Fi network with Internet access, then reboot the phone.|
|Messages will not be sent via numbers||These T-Mobile network problems seem to come in spurts. If you’re trying to send messages with your Digits number through the app and they’re not getting through, try turning off VoLTE (Voice over LTE). You’ll find this in your phone’s T-Mobile network issues settings, which may be labeled HD Voice. Turning off VoLTE shouldn’t cause any T-Mobile network problems unless you’re in an area where certain radio bands have been reassigned to LTE and have an unlocked phone without full support for all network frequencies.|
|Something wrong with your SIM card||One of the most prominent and frequent problems with T-Mobile connection refers to SIM cards. And here, we don’t talk about difficulties in the work of the slots or their breakage. Often the problem lies directly in the card or its installation. To understand if it is so, install your SIM card on another device and check its functionality (preliminarily clean it from debris and dust, which inevitably accumulate on its surface during use). If everything works correctly on the other gadget, you must return the card to its place and look into the problem further. If the card does not work on another device, the problem can be solved by contacting the offices of your operator, where you are likely to replace the old SIM card with a new one free of charge.|
Below we’ll take a closer look at other problems related to the intricacies of T-Mobile. And if you can’t solve an issue with your device alone, you can turn to smartphone experts at consulting service Howly and stop worrying about anything else.
What to Do When There Is No Signal
- The phone could not automatically select the operator’s network. For example, previously, you were in a country where your mobile operator contracted with T-Mobile. In this case, the other network will be marked as “forbidden” on your phone. In this case, you must go to the network settings and select the operator manually.
- The “access point” is misspelled. This point refers to problems with a non-functional mobile Internet connection. Previously, phones needed to prescribe an “access point” through which the device would access the Internet. Now there is no such need in the network, you can specify any access point or not prescribe it at all, and the Internet will still be available.
- Access points are still in use in the network of roaming partners. It is possible that an access point (APN) is not installed or incorrectly prescribed in the device. Then you must define it manually in the settings: write the Internet word in the field “access point.”
- You are a contract subscriber and forgot about T-Mobile connectivity issues with the service. For prepaid subscribers, roaming is enabled by default. But contract subscribers need to call the call center or go to a branded store and connect the service.
- Problems with the communication module. The antenna cable or the SIM card slot is physically disconnected. You can fix this problem yourself, but you need to disassemble the T-Mobile phone to correct the problem. Accordingly, seeking help from a specialized service center is the right solution. The cause of antenna or memory card slot breakage can be a fall or installation of low-quality parts in the phone. In this case, contacting the service center is inevitable.
- The problem is on the operator’s side. Finally, we must not forget that T-Mobile network problems can also be the operator’s fault. But, of course, this happens very rarely. And if there is no connection, you don’t have to wait long for it to return. Indeed within 30 minutes/hour, access to the cellular network will be restored.
To use T-Mobile data services, you must buy a tariff plan with a certain number of minutes and gigabytes of Internet traffic. Currently, there is an option to connect to T-Mobile data if you have purchased a package. Consequently, if you use all of your data, you cannot access the LTE network until your T-Mobile data is renewed for the next month.
LTE slowdowns use low-frequency airwaves to reduce data rates. And among other problems people often encounter are the following:
- Poor connectivity to the outside world.
- Poor connections to the outside world.
- The “Enable data mode” feature is not working in the network or APN settings.
- Failure in operation.
You should change your APN settings. If you need some guidance on how to do this, here’s a step-by-step guide to the process:
- Choose Settings > Mobile Networks > Access Points.
- Create a new APN and give it a unique name, whatever you want.
- Enter the same settings as your existing APN. If you have a second APN for MMS, you can ignore it for this purpose.
- Change the sections labeled APN and APN roaming protocol to IPv4.
Select the new APN you just created as the default.
- Your old T-Mobile iPhone messaging app worked, but the new one didn’t. It used to be a common problem, but not today. Some companies that make Android phones have a default messaging app that refuses to work over Wi-Fi. The solution is to download another messaging app.
- You are in a new location, and your messaging app suddenly stops working. This is because T-Mobile’s network uses a proxy server that can’t forward the small data component of SMS messages. All you can do is talk to the person responsible for the network. You should find out if they have an alternative that is used for services that will not work behind a proxy. If not, you must disable T-Mobile while texting.
In most cases, problems with networks on modern smartphones are due to user faults. However, the issue is often resolved by rebooting the phone, cleaning the inoperative SIM card from debris and dust, etc. In other situations, you can eliminate the problem only by contacting the service center. Therefore, please don’t take the risk and try to solve the problem with T-Mobile yourself because it is fraught with more severe problems.